TERMS & CONDITIONS
INTRODUCTION
This document (“Terms and Conditions”) is an ‘electronic record’ in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of www.vanijewels.co.in (“Website”).
This Website is owned and operated by Vani Jewels (hereinafter “Vani Jewels” and “Company”). By using our Website, you accept these Terms and Conditions in full; accordingly, if you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our Website. Vani Jewels reserves the right to change these Terms and Conditions from time to time without any obligation to inform you, and it is your responsibility to look through them as often as possible. All rights, including copyright, in this Website are owned by or licensed to Vani Jewels. Any use of this Website or its contents, including copying or storing it in whole or part is prohibited without the permission of Vani Jewels.
If you have any queries about these Terms and Conditions or have any comments or complaints on or about our Website, please email us at vanijewelsbyv@gmail.com
ELIGIBILITY CRITERIA
Any use/purchase/contract from/with, this Website is not intended for users under the age of 18, unless permitted under applicable local laws (“Permissible Age”). Accordingly, by using our Website or agreeing to these Terms and Conditions, you warrant and represent to us that you are of the Permissible Age. We do not knowingly provide any service of the Website from users or solicit information from anyone below the Permissible Age. If we become aware that any person below the Permissible Age is using the Website, we will restrict the access of the Website to such users as soon as possible. If you believe that any person under the Permissible Age is using the Website or we might have any information on a user under the Permissible Age, please contact us at vanijewelsbyv@gmail.com
Those who choose to access this Website from outside India are responsible for compliance with applicable national laws and the Indian laws.
GENERAL
This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the TERMS AND CONDITIONS hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
COMMUNICATION
When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by other mode of communication, electronic or otherwise.
PRICING AND PAYMENT
Prices throughout the Website are quoted in one of the following currencies: Indian Rupees (INR). Payment can only be accepted in quoted currency. Prices include GST (Goods and Services Tax).
For International deliveries, additional duties and taxes may be applicable for the ordered items as per your country’s regulations, which will be billed separately to you by the courier company at the time of delivery.
Prices of the products on the Website are subject to change without notice and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials and may not mean that we have increased our mark-up.
All payments on the Website are securely processed through our payment gateway partner. We accept most major credit and debit cards including Visa, MasterCard and American Express via recognised Payment Gateways. We also accept bank transfers and UPI payments. We endeavour to ensure confirmation of ordered item(s), availability and shipping before processing your order transaction. You will be advised by email if we are unable to complete your order.
ORDER OF PRODUCTS
All products and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the Terms and Conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.
No act or omission of Vani Jewels prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. All products are handcrafted so there may be some variations in the actual product received. Packaging of the product may vary from the packaging of the product displayed in the Website.
All products are subject to availability. We reserve the right to limit the number of products we supply, supply only part of an order or to divide up orders. We will inform you if we are unable to fulfil your order.
MULTIPLE PRODUCT ORDERS
In case you order multiple products in one transaction, Vani Jewels would endeavour to ship all products together. However, this may not always be possible due to some product characteristics or logistics issues, or the location and you may receive the products separately and at different times. If you purchase multiple products in a single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the shipping addresses.
DELIVERY SCHEDULE
The delivery of your order will be made as per the shipping information provided on the website. Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.
ABOUT DELAYED DELIVERY
Sometimes, delivery may take longer due to:
- Bad weather.
- Transportation delays.
- Natural calamities.
- Political disruptions.
- Logistics service provider related challenges.
- Product lost in transit.
- Regional or national holidays which are considered as delivery holidays.
- Other unforeseen circumstances or events beyond the control of Vani Jewels or logistics service provider.
If the estimated delivery date has passed and you still have not received your order, please contact us and we will take steps to track your package.
Vani Jewels will not compensate for any mental agony or inconvenience, or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at the email address or mobile number provided to Vani Jewels if any product in the order is unavailable or is delayed or lost in transit.
DEFECTIVE AND DAMAGED ITEMS
All our products are checked before packing. We also pack carefully so that the jewellery does not get damaged while in transit. But in case of a very rare instance of items getting damaged in transit, please contact us via email vanijewelsbyv@gmail.com or WhatsApp at +91 7984482635 within 24 hours . We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will dispatch the replacement .
CANCELLATION POLICY
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account.
Cancellations, replacements, and returns shall be governed by the Return and Exchange policy available at www.vanijewels.co.in.
It is agreed by you that you will not dispute the decision made by Vani Jewels and accept Vani Jewels decision regarding cancellation, modification or replacement of the order.
SALE AND PROMOTION
All offers for sale on the Website shall be subject to the following conditions:
The products under the sale will be available only till the availability of stock with Vani Jewels. Duration of sale is in the sole discretion of Vani Jewels and it reserves the right to extend or terminate the sale, without further information at any point of time.
The products under the sale may be removed/changed/added by Vani Jewels and the discounted prices can also be changed, at the sole discretion of Vani Jewels.
Any return or exchange of the products will be as per our return and exchange policy available at https://vanijewels.co.in/pages/return-and-exchange-policy.
In case of any further query regarding the sale, please email customer care at vanijewelsbyv@gmail.com.
Vani Jewels reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and Vani Jewels’ decision in this regard shall be final and requires no intimation to the customer of any sort.
LINKS TO OTHER SITES
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Vani Jewels or the Website vanijewels.co.in is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site vanijewels.co.in is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. vanijewels.co.in is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by vanijewels.co.in or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
AGREEMENT
These terms and conditions set out the entire agreement between you and Vani Jewels in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.
PRIVACY
Protection of your privacy is fundamental for us. We understand clearly that you and your personal information is one of the Company’s most important assets. We store and process your personal information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules thereunder. Our current privacy policy is available at https://vanijewels.co.in/privacy-policy. If you object to your personal information being used in this way, you must not use the Website.
SECURITY
You are prohibited from violating or attempting to violate the security of this Website, including, without limitation:
GOVERNING LAW AND JURISDICTION
This Agreement, and the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India, with exclusive jurisdiction conferred on the courts at Ahmedabad.
GRIEVANCE OFFICER
In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Vaidehi Patel
+91 9099781949
vanijewelsbyv@gmail.com
If you have any questions about these Terms & Conditions, please feel free to contact us through our Website or write to us at vanijewelsbyv@gmail.com.